Answers to the questions we are asked most often. If yours is not covered here, call us on (+880) 1897 629790-2 or use our contact page and we will get back to you.
Booking
How do I book a tour package?
Browse our tour packages and send an enquiry, or call us with your dates and traveller count. We confirm availability, issue a quotation, and hold your booking once the deposit is received.
How far in advance should I book?
For visa-required destinations we recommend starting 6 to 8 weeks before departure, since embassy appointments and processing times vary. Air-only bookings can usually be arranged at shorter notice.
Can you customise a package?
Yes. Hotels, duration, sightseeing and transport can all be adjusted. Tell us your budget and preferences and we will build an itinerary around them.
Payment
What payment methods do you accept?
Bank transfer, credit and debit cards, and approved mobile financial services. Any bank or gateway charge is payable by the customer.
Do I have to pay the full amount upfront?
Usually a deposit confirms the booking, with the balance due before ticketing or departure. The exact split depends on the airline and hotel rules for your itinerary and is stated on your quotation.
Visa
Do you handle visa applications?
Yes. We prepare and lodge applications for the destinations listed under visa services, and advise on the documents each embassy requires. See our Visa Guide for how the process works.
Can you guarantee my visa will be approved?
No agency can. The decision belongs entirely to the embassy or immigration authority. We make sure your file is complete and correctly presented, which is the part we can control.
What happens if my visa is refused?
Embassy fees are never refundable once an application is lodged, and our processing charge is not refundable once the file has been prepared. Cancellation charges then apply to the rest of the booking as set out in our Return & Refund Policy.
Changes and refunds
Can I change my travel dates?
Often yes, subject to availability, the supplier's change fee, any fare difference and our service charge. Amending is usually cheaper than cancelling and rebooking.
How long does a refund take?
Refunds that do not depend on a third party are processed within 7 to 14 working days of approval. Airline refunds are released once the carrier settles with us, commonly 4 to 12 weeks. Full details are in our Return & Refund Policy.
Travel
Do I need travel insurance?
It is not always mandatory, but we strongly recommend it, and some embassies require proof of cover before issuing a visa.
What should I prepare before departure?
Our Travel Guide covers passport validity, currency endorsement, baggage, health requirements and what to expect at immigration.