Return, Refund & Cancellation Policy

Effective Date: October 1st, 2025

This Return, Refund & Cancellation Policy explains the circumstances under which a booking or service purchased from Travel Tracker may be cancelled, the applicable cancellation charges, and the circumstances in which a refund may be available.

This Policy should be read together with the Terms & Conditions and applies to travel packages, air tickets, accommodation, visa processing, transportation, and other travel-related services provided or arranged by Travel Tracker.

1. Cancellation Request

A customer wishing to cancel a booking or service must notify Travel Tracker in writing by email before the applicable arrival or departure date.

The cancellation will be considered effective from the date Travel Tracker receives the cancellation request and acknowledges receipt of the request.

Customers should retain the acknowledgement from Travel Tracker as evidence of the cancellation request.

2. Cancellation Charges for Tour Packages

Unless different cancellation conditions have been specifically communicated and agreed for a particular booking, the following cancellation charges will apply to the total package cost:

A minimum cancellation charge of USD 100 per adult applies to the total package cost.

Where the applicable cancellation charge is greater than the advance amount already paid, the customer remains responsible for paying the outstanding cancellation charge before the applicable arrival date.

3. Refund Amount

Where a refund is applicable, the refundable amount may be limited to the amount that Travel Tracker is able to recover from the relevant airline, hotel, supplier, vendor, or other service provider.

Accordingly, the amount actually refundable may vary depending on the cancellation terms imposed by the relevant suppliers.

Refunds, where due, will be processed within 180 days.

4. Peak-Period Bookings

Bookings cancelled for certain peak travel periods, including:

• Christmas and New Year;

• Bridge holidays;

• Eid vacation; and

• Similar peak periods

are non-refundable regardless of the notice period provided.

Where a booking falls within a special peak-period cancellation condition communicated at the time of booking, that specific condition will apply.

5. Hotel and Accommodation Refunds

Refunds for hotel or accommodation bookings are subject to the cancellation and refund policy of the relevant hotel or accommodation provider.

Where a hotel or accommodation provider does not provide a refund, Travel Tracker may not be able to provide a refund for that portion of the booking.

6. Unused Services

No refund or exchange will be provided for unused portions of a booking, including:

• Unused accommodation;

• Missed meals;

• Unused transportation segments;

• Unused sightseeing tours; or

• Other services that the customer does not use.

This includes situations where the service is missed or unused because of bad weather, illness, strikes, roadblocks, or other circumstances beyond Travel Tracker's control.

7. Flight Ticket Cancellation

Flight ticket cancellations are subject to the fare rules and cancellation conditions of the issuing airline.

Any applicable airline cancellation fees, penalties, fare restrictions, or other charges will be determined by the relevant airline and may affect the amount recoverable by the customer.

Travel Tracker will communicate the applicable conditions where such information is available.

8. Train Ticket Cancellation

Train ticket cancellations are subject to the applicable Railway cancellation and refund policy.

Any refund will depend on the rules and conditions imposed by the relevant railway authority.

9. Visa Processing Fees

Travel Tracker provides visa processing assistance and does not guarantee that a visa application will be approved.

If a visa application or file is rejected by the relevant Embassy or authority:

• The visa processing/service charge is non-refundable.

• The visa fee may be refundable only where the file was not accepted by the relevant visa centre or Embassy, subject to the applicable authority's rules.

Visa approval or rejection is solely determined by the relevant Embassy, consulate, immigration authority, or other competent authority.

10. Withdrawal of a Visa File

If a customer wishes to withdraw a visa file that is already under processing, a written withdrawal request must be submitted to Travel Tracker.

Withdrawal may involve additional costs, administrative procedures, and additional processing time.

Travel Tracker will not be responsible for delays resulting from the withdrawal procedure or from the processing requirements of the relevant visa centre, Embassy, or other authority.

11. Taxes and Government Charges

Quoted prices may be stated exclusive of applicable VAT, AIT, and other applicable taxes or government charges, as communicated to the customer at the time of quotation.

The existing Travel Tracker policy states that 15% VAT and 2% AIT are added to the final price and are not refundable as part of a cancellation.

For individual bookings, the applicable taxes and charges will be determined according to the applicable tax rules and the nature of the service.

12. Refund Processing

Where Travel Tracker determines that a refund is due, the refund will be processed after:

1. The cancellation has been accepted;

2. The applicable cancellation charges have been calculated;

3. Any refund due from airlines, hotels, vendors, or other suppliers has been determined; and

4. Any necessary supporting information has been received from the customer.

Because some refunds depend on recovery from third-party suppliers, the actual refundable amount and processing time may depend on those suppliers.

The existing policy provides for refunds, where due, within 180 days.

13. Payment Gateway and Transaction Reversals

Where payment has been made through an online payment gateway, the applicable refund or reversal may be subject to the procedures of the relevant payment service provider.

Travel Tracker may require the customer to provide transaction or payment information necessary to process a refund.

14. No-Show

A customer who fails to appear for a booked service without prior cancellation will be treated as a no-show.

For tour packages, no refund will be provided for a no-show under this Policy.

Individual airline, hotel, or other supplier rules may apply separately to their respective services.

15. Changes Made by Customers

A request to change a booking rather than cancel it may be treated separately from a cancellation.

Changes may be subject to:

• Availability;

• Supplier rules;

• Fare or rate differences;

• Administrative charges;

• Airline or hotel penalties; and

• Other applicable third-party charges.

Customers should contact Travel Tracker as soon as possible when they wish to modify their booking.

16. Events Beyond Travel Tracker's Control

Travel Tracker may be unable to provide a refund for services that cannot be used because of circumstances beyond its reasonable control, including circumstances such as:

• Severe weather;

• Illness;

• Strikes;

• Roadblocks;

• Operational disruption;

• Government restrictions; or

• Other circumstances affecting the availability or operation of the relevant service.

Where a third-party supplier offers a refund, credit, rebooking, or alternative arrangement, Travel Tracker will process or communicate the applicable option according to the supplier's terms.

17. Special Terms for Individual Bookings

Certain airlines, hotels, tour suppliers, visa centres, or other service providers may impose cancellation or refund conditions that differ from the general terms of this Policy.

Where special cancellation or refund conditions are communicated to the customer before confirmation of the booking, those specific conditions will apply to the relevant service.

Customers are encouraged to review the applicable booking confirmation and quotation carefully before making payment.

18. Refund Limitations

A refund does not necessarily mean that the entire amount paid by the customer will be returned.

The final refundable amount may be affected by:

• Cancellation charges;

• Airline penalties;

• Hotel cancellation charges;

• Supplier charges;

• Visa processing/service charges;

• Government fees;

• Applicable taxes and charges;

• Non-refundable components; and

• Amounts that cannot be recovered from third-party suppliers.

19. Contact for Cancellation or Refund Requests

All cancellation and refund requests should be submitted to:

Travel Tracker
Malek Tower (9th Floor – 1st Lift)
31 Tejkuni Para, Farmgate
Dhaka-1215, Bangladesh

Email: traveltrackerbd@gmail.com
Phone: +8801897629790
Request a Call: +8801897629791
Information: info@traveltrackerbd.com

Office Hours: Sunday–Thursday, 11:00 AM–5:00 PM
Weekly Holidays: Friday & Saturday