Privacy Policy

PRIVACY POLICY

Effective Date: 24 September 2026
Last Updated: 24 September 2026

Travel Tracker (“Travel Tracker”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data entrusted to us by our customers, travellers, website visitors, prospective customers and other individuals who interact with our services.

This Privacy Policy explains how Travel Tracker collects, uses, processes, stores, shares, transfers and protects personal data when you use our website, request our services, make a booking, submit visa documents, make a payment, contact us, or otherwise interact with us.

This Privacy Policy is intended to comply with the applicable laws of Bangladesh, including the Personal Data Protection Act, 2026, the Cyber Security Ordinance, 2025, and other applicable laws, regulations and regulatory requirements.

1. ABOUT TRAVEL TRACKER

Travel Tracker

Malek Tower (9th Floor)
31 Tejkuni Para, Farmgate
Dhaka-1215, Bangladesh

Email: info@traveltrackerbd.com
Phone: +880 1511-449413

Travel Tracker is a travel agency and travel service provider operating from Bangladesh. Our services may include international and domestic tour packages, visa-processing assistance, air ticketing, accommodation, transportation, destination management and other travel-related services.

For questions regarding this Privacy Policy or requests concerning your personal data, you may contact us using the details above.

2. WHAT PERSONAL DATA WE COLLECT

The information we collect depends on the service you request and how you interact with Travel Tracker.

We may collect the following categories of personal data.

2.1 Identification Information

This may include:

  • Full name;

  • Date of birth;

  • Gender, where required;

  • Nationality;

  • Passport number and passport details;

  • National Identification Number (NID);

  • Visa information;

  • Passport photographs;

  • Signature, where required; and

  • Other identification information required for a particular service.

2.2 Contact Information

This may include:

  • Mobile or telephone number;

  • Email address;

  • Residential or correspondence address;

  • Emergency contact information; and

  • Contact information relating to travelling companions where necessary for a booking or service.

2.3 Travel and Booking Information

This may include:

  • Travel dates;

  • Destinations;

  • Flight information;

  • Hotel and accommodation information;

  • Tour package information;

  • Visa application information;

  • Travel preferences;

  • Transportation requirements;

  • Information about travelling companions;

  • Previous or proposed travel information; and

  • Other information necessary to arrange your requested travel services.

3. VISA DOCUMENTS AND SUPPORTING DOCUMENTS

When you request visa-processing or other travel-documentation services from Travel Tracker, we may collect scanned, photographed, uploaded or electronically submitted copies of documents required for the requested service.

Depending on the destination and type of service, these documents may include:

  • Passport bio-data pages and other passport pages;

  • National Identification Card (NID);

  • Birth certificate;

  • Passport-size photographs;

  • Previous visas;

  • Immigration documents;

  • Bank statements;

  • Financial documents;

  • Salary certificates;

  • Employment certificates;

  • Leave letters;

  • Trade licenses;

  • Business documents;

  • Tax or income-related documents;

  • Invitation letters;

  • Sponsorship documents;

  • Hotel or accommodation documents;

  • Air-ticket or travel itinerary documents;

  • Marriage certificates or other civil-status documents;

  • Educational certificates;

  • Travel insurance documents; and

  • Other documents required by an embassy, consulate, immigration authority, visa application centre or other relevant organization.

These documents may contain personal, financial, identification or other sensitive information.

Travel Tracker will process such documents only for purposes reasonably connected with the service requested by you, including:

  1. Preparing and processing visa applications;

  2. Completing application forms;

  3. Reviewing documents for completeness;

  4. Submitting documents to relevant authorities or service providers;

  5. Communicating with embassies, consulates and visa application centres;

  6. Responding to requests for additional documents;

  7. Arranging related travel services;

  8. Verifying information necessary for the requested service;

  9. Maintaining service records;

  10. Handling customer enquiries, complaints or disputes;

  11. Complying with applicable legal and regulatory requirements; and

  12. Protecting Travel Tracker against fraud or unauthorized activity.

You should provide only documents that are reasonably necessary for the service you are requesting.

4. HOW WE COLLECT PERSONAL DATA

We may collect personal data through:

  • Our website;

  • Online booking forms;

  • Visa application forms;

  • Document-upload forms;

  • Website chatbot;

  • Email;

  • Telephone calls;

  • WhatsApp or other messaging platforms;

  • Social-media platforms;

  • In-person interactions;

  • Travel and visa documents submitted by customers;

  • Third-party service providers involved in your booking; and

  • Other lawful sources.

When you provide information about another person, such as a family member or travelling companion, you should ensure that you are authorized to provide that information and that the relevant person has been appropriately informed where required by law.

5. WEBSITE AND TECHNICAL INFORMATION

When you visit or use the Travel Tracker website, certain technical information may be collected automatically.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Date and time of access;

  • Pages visited;

  • Referring and exit pages;

  • Website interaction information;

  • Cookies and similar identifiers;

  • Approximate technical location information where available through the relevant technology; and

  • Other information necessary for website operation, security and analytics.

This information may be used to operate, secure, maintain and improve our website and services.

6. WEBSITE CHATBOT AND ONLINE ENQUIRIES

Travel Tracker may operate an automated chatbot or other online communication tools on its website.

Information submitted through these tools may include:

  • Name;

  • Mobile number;

  • Email address;

  • Travel requirements;

  • Visa requirements;

  • Destination preferences;

  • Number of travellers;

  • Proposed travel dates; and

  • Other information voluntarily provided by you.

We may use this information to:

  • Respond to your enquiry;

  • Qualify your service request;

  • Contact you through our sales team;

  • Prepare a quotation;

  • Provide information about our services; and

  • Follow up regarding a requested service.

Customers should not submit passport copies, NID copies, bank statements or other highly sensitive documents through a general chatbot unless Travel Tracker specifically provides an appropriate document-submission facility.

7. WHY WE USE YOUR PERSONAL DATA

Travel Tracker may use personal data for legitimate and specified purposes, including:

  1. Processing tour and travel bookings;

  2. Processing visa-related services;

  3. Arranging flights;

  4. Arranging hotels and accommodation;

  5. Arranging transportation;

  6. Providing tour and destination-management services;

  7. Preparing quotations;

  8. Communicating with customers;

  9. Responding to enquiries;

  10. Processing and confirming payments;

  11. Processing refunds;

  12. Maintaining accounting and transaction records;

  13. Providing customer support;

  14. Verifying information;

  15. Preventing fraud and unauthorized activity;

  16. Maintaining website and system security;

  17. Improving our products and services;

  18. Sending service-related communications;

  19. Sending promotional communications where permitted;

  20. Complying with legal and regulatory obligations;

  21. Responding to lawful requests from authorities;

  22. Establishing, exercising or defending legal claims; and

  23. Protecting the rights, property and safety of Travel Tracker, our customers and other persons.

8. LEGAL BASIS FOR PROCESSING

Travel Tracker will process personal data on a lawful basis applicable to the relevant processing activity.

Depending on the circumstances, processing may be based on:

  • Your consent;

  • Providing a service requested by you;

  • Taking steps necessary to enter into or perform a contract;

  • Compliance with a legal or regulatory obligation;

  • Protection of legitimate interests where permitted by law;

  • Prevention, detection or investigation of unlawful activity;

  • Public-interest or legally authorized purposes; or

  • Other lawful grounds recognized under applicable Bangladeshi law.

Where consent is required, Travel Tracker will seek consent in an appropriate manner.

Where processing is based on consent, you may withdraw your consent where permitted by law. Withdrawal of consent does not necessarily affect processing that was lawfully carried out before withdrawal or processing that Travel Tracker is otherwise legally permitted or required to continue.

9. VISA PROCESSING AND DISCLOSURE OF DOCUMENTS

Visa processing frequently requires Travel Tracker to provide personal information and supporting documents to third parties.

Depending on the destination and type of application, your information or documents may be submitted to:

  • Embassies;

  • High Commissions;

  • Consulates;

  • Immigration authorities;

  • Visa application centres;

  • Government authorities;

  • Airlines;

  • Hotels;

  • Travel insurance providers;

  • Overseas tour operators;

  • Destination management companies; and

  • Other organizations directly involved in providing the requested service.

The information shared will generally be limited to the information and documents reasonably necessary for the relevant application or service.

Travel Tracker does not control how an independent embassy, consulate, immigration authority or other third party processes information after it has lawfully received it. Such organizations may process your information according to their own laws, policies and retention requirements.

10. ACCURACY AND AUTHENTICITY OF VISA DOCUMENTS

You are responsible for ensuring that the information and documents you provide to Travel Tracker are accurate, complete, genuine and up to date.

Travel Tracker may rely on the information and documents supplied by you when preparing or processing your application.

If you provide false, altered, misleading or fraudulent documents or information, Travel Tracker may refuse to process the application and may take other appropriate action where required or permitted by law.

Travel Tracker does not guarantee the approval of any visa application.

Visa decisions are made by the relevant embassy, consulate, immigration authority or other competent authority.

11. PAYMENT PROCESSING THROUGH SSLCOMMERZ

Travel Tracker uses SSLCOMMERZ, operated by SSL Wireless, as a third-party payment gateway for online payments made through our website.

Travel Tracker uses SSLCOMMERZ Hosted Checkout.

When you choose to make an online payment, you may be redirected from the Travel Tracker website to a payment page hosted by SSLCOMMERZ. Payment information is entered and processed through the SSLCOMMERZ payment environment. After the payment process is completed, you may be redirected back to the Travel Tracker website.

SSLCOMMERZ's integration documentation identifies Hosted Checkout as a payment integration in which the customer is directed to the SSLCOMMERZ-hosted payment page. (sslcommerz.com)

To initiate and identify a payment transaction, Travel Tracker may transmit relevant information to SSLCOMMERZ, including:

  • Customer name;

  • Mobile number;

  • Email address;

  • Address, where required;

  • Transaction ID;

  • Booking or order reference;

  • Payment amount;

  • Currency;

  • Product or service information; and

  • Other information required for transaction processing.

SSLCOMMERZ may separately collect and process payment information entered on its payment page, including information associated with the selected payment method.

Travel Tracker does not intentionally collect or store full payment-card numbers, CVV/security codes or online-banking credentials on its own servers where those credentials are entered directly into the SSLCOMMERZ-hosted payment environment.

Travel Tracker may receive and retain transaction-related information such as:

  • Transaction ID;

  • Payment amount;

  • Payment method;

  • Transaction status;

  • Booking reference; and

  • Other information necessary to confirm and reconcile the payment.

Such information may be used for:

  • Confirming payment;

  • Completing bookings;

  • Processing refunds;

  • Accounting;

  • Transaction reconciliation;

  • Customer support;

  • Fraud prevention;

  • Dispute resolution; and

  • Compliance with applicable laws.

SSLCOMMERZ may also send transaction notifications to Travel Tracker's systems through its integration mechanisms, including server-to-server notifications, and Travel Tracker may perform transaction validation before confirming a booking or payment. (sslcommerz.com)

SSLCOMMERZ maintains its own terms and privacy practices. Customers should review SSLCOMMERZ's applicable privacy policy and terms for information concerning its independent processing of payment and personal data.

12. SHARING OF PERSONAL DATA

Travel Tracker does not sell or rent customers' personal data as a general business practice.

We may disclose or share personal data where reasonably necessary to provide a requested service or where permitted or required by law.

Depending on the service, information may be shared with:

  • Embassies and consulates;

  • Immigration and visa authorities;

  • Visa application centres;

  • Airlines;

  • Hotels and accommodation providers;

  • Tour operators;

  • Destination management companies;

  • Transportation providers;

  • Travel insurance providers;

  • SSLCOMMERZ and relevant payment institutions;

  • Banks and financial service providers;

  • Website and hosting providers;

  • Cloud service providers;

  • Communication service providers;

  • Customer-support providers;

  • Analytics and technology providers;

  • Professional advisers;

  • Accountants and auditors;

  • Government authorities;

  • Law-enforcement authorities where legally required; and

  • Other parties authorized by you or necessary to provide the requested service.

We seek to limit information shared with third parties to information reasonably necessary for the relevant purpose.

13. THIRD-PARTY SERVICE PROVIDERS

Travel Tracker may use third-party companies to support its business operations.

These may include providers of:

  • Payment processing;

  • Website hosting;

  • Cloud storage;

  • Email services;

  • Communication services;

  • Customer relationship management;

  • Analytics;

  • Advertising;

  • Website security;

  • Customer support;

  • Information technology;

  • Accounting; and

  • Other business-support services.

Where a third party processes personal data on behalf of Travel Tracker, we will take reasonable steps to ensure that the processing is carried out for authorized purposes and that appropriate safeguards are maintained, subject to applicable law.

14. INTERNATIONAL AND CROSS-BORDER DATA TRANSFERS

International travel and visa services may require personal data to be transferred outside Bangladesh.

For example, information may need to be provided to:

  • Foreign embassies;

  • Foreign consulates;

  • Foreign immigration authorities;

  • Overseas visa application centres;

  • Overseas hotels;

  • Foreign airlines;

  • International tour operators;

  • Overseas destination management companies;

  • International payment providers;

  • International technology providers; or

  • Other foreign organizations involved in providing the requested service.

Such transfers may be necessary to provide international travel services.

Where personal data is transferred outside Bangladesh, Travel Tracker will take reasonable steps to ensure that the transfer is carried out in accordance with applicable Bangladeshi law and applicable requirements concerning consent, safeguards, contractual arrangements or other lawful transfer mechanisms.

15. DATA RETENTION

Travel Tracker will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by applicable law.

We may retain information for purposes including:

  • Completing a requested service;

  • Maintaining booking records;

  • Maintaining visa-processing records;

  • Maintaining accounting and financial records;

  • Meeting tax and regulatory obligations;

  • Resolving complaints and disputes;

  • Preventing fraud;

  • Establishing or defending legal claims;

  • Maintaining transaction records; and

  • Responding to government or regulatory requirements.

Visa Documents

Scanned passports, NIDs and other supporting documents may be retained for as long as reasonably necessary to complete the requested service, respond to relevant authority requests, maintain appropriate service records, resolve disputes or satisfy applicable legal or regulatory obligations.

When such documents are no longer required and there is no lawful basis for continued retention, Travel Tracker will take reasonable steps to securely delete, anonymize or otherwise dispose of them.

Payment Records

Payment and transaction records may be retained for longer periods where necessary to satisfy accounting, tax, audit, financial, legal or regulatory requirements.

16. DATA SECURITY

Travel Tracker takes reasonable technical and organizational measures to protect personal data against:

  • Unauthorized access;

  • Unauthorized disclosure;

  • Loss;

  • Destruction;

  • Alteration;

  • Misuse;

  • Accidental disclosure; and

  • Other unlawful or unauthorized processing.

Depending on the nature of the information, security measures may include:

  • Access controls;

  • Authentication controls;

  • Restricted employee access;

  • Secure transmission;

  • Password protection;

  • System monitoring;

  • Backups;

  • Website and database security measures; and

  • Other appropriate technical and organizational safeguards.

Access to visa documents and other sensitive information will be limited, as reasonably practicable, to employees, contractors and authorized service providers who require access for legitimate business purposes.

The Personal Data Protection Act, 2026 requires appropriate technical and organizational measures to protect the security, integrity and confidentiality of personal data. (bdlaws.minlaw.gov.bd)

However, no electronic system or internet transmission can be guaranteed to be completely secure.

17. PERSONAL DATA BREACHES

If Travel Tracker becomes aware of a personal-data breach, we will assess the nature and potential impact of the incident and take reasonable steps to contain, investigate and remedy the breach.

Where notification is required under applicable law, Travel Tracker will notify the relevant authority and/or affected individuals in the manner and within the timeframe prescribed by law.

Travel Tracker may also take additional measures where appropriate to reduce the potential impact of a breach.

18. COOKIES AND SIMILAR TECHNOLOGIES

Travel Tracker may use cookies and similar technologies to:

  • Operate our website;

  • Maintain website functionality;

  • Remember preferences;

  • Analyze website traffic;

  • Understand user interactions;

  • Improve website performance;

  • Support security and fraud prevention; and

  • Measure marketing effectiveness.

Some cookies may be provided by third-party services.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where applicable law requires consent for a particular type of cookie or tracking technology, Travel Tracker will seek the appropriate consent.

19. ANALYTICS AND DIGITAL ADVERTISING

Travel Tracker may use third-party analytics and digital-marketing services to understand website activity and measure marketing performance.

Depending on the services used, such providers may process information such as:

  • IP address;

  • Device information;

  • Browser information;

  • Website activity;

  • Cookie or advertising identifiers;

  • Campaign interaction; and

  • Other technical information.

Third-party providers operate according to their own terms and privacy policies.

Travel Tracker will take reasonable steps to use such services in accordance with applicable privacy requirements.

20. MARKETING COMMUNICATIONS

Travel Tracker may send customers and prospective customers communications concerning:

  • Tour packages;

  • Visa services;

  • Air tickets;

  • Travel offers;

  • Promotions;

  • New services;

  • Travel information;

  • Events; and

  • Other Travel Tracker services.

Where required by applicable law, promotional communications will be sent only with the appropriate consent or other lawful basis.

You may request that Travel Tracker stop sending promotional communications.

Stopping promotional communications will not necessarily stop essential service-related communications, including:

  • Booking confirmations;

  • Payment confirmations;

  • Visa-processing updates;

  • Travel notifications;

  • Refund information; or

  • Other communications necessary to provide a service you have requested.

21. CHILDREN'S PERSONAL DATA

Travel Tracker recognizes that travel bookings and visa applications may involve individuals under 18 years of age.

Where a minor is included in a travel booking or visa application, Travel Tracker may process the minor's information where necessary to provide the requested travel service or comply with applicable legal or regulatory requirements.

Where required by applicable law, appropriate authorization or consent from a parent, legal guardian or other authorized person will be obtained.

The Personal Data Protection Act, 2026 provides specific protections concerning children's personal data.

Travel Tracker does not intentionally use children's personal data for unrelated targeted advertising or profiling.

22. YOUR RIGHTS REGARDING PERSONAL DATA

Subject to applicable law and any lawful limitations, you may have rights concerning your personal data, including:

22.1 Right to Access

You may request information about personal data held or processed by Travel Tracker concerning you.

22.2 Right to Correction

You may request correction or updating of inaccurate or incomplete personal data.

22.3 Right to Information

You may request information concerning relevant aspects of the processing of your personal data, including, where applicable:

  • Purpose of processing;

  • Categories of personal data;

  • Recipients or categories of recipients;

  • Retention;

  • Sources of information;

  • Relevant international transfers; and

  • Applicable safeguards.

22.4 Right to Withdraw Consent

Where processing is based on your consent, you may request withdrawal of that consent, subject to applicable law.

22.5 Right to Deletion

You may request deletion of your personal data where the conditions for deletion under applicable law are satisfied.

Travel Tracker may retain information where retention is legally required or otherwise permitted by law.

22.6 Other Rights

You may have additional rights under the Personal Data Protection Act, 2026 or other applicable Bangladeshi laws.

The exercise of these rights may be subject to legal limitations, identity-verification requirements and circumstances in which Travel Tracker is legally permitted or required to retain or process information.

23. HOW TO SUBMIT A PERSONAL DATA REQUEST

To make a privacy or personal-data request, contact:

Email: info@traveltrackerbd.com

Subject: Personal Data Request

Please provide:

  • Your name;

  • Contact information;

  • The nature of your request; and

  • Any information reasonably necessary for us to identify the relevant records and verify your identity.

Travel Tracker may request reasonable identity verification before providing access to, correcting or deleting personal data.

We will process requests in accordance with applicable Bangladeshi law and applicable procedures.

24. ACCURACY OF PERSONAL DATA

Travel Tracker relies on customers to provide accurate and complete information.

You should ensure that information supplied to us is accurate and up to date, particularly where the information is used for:

  • Visa applications;

  • Passport-related services;

  • Flight bookings;

  • Hotel bookings;

  • Immigration documentation; or

  • Other official travel documentation.

If you discover that information you have provided to us is inaccurate, you may contact us to request correction.

25. THIRD-PARTY WEBSITES

Our website may contain links or references to third-party websites and services, including:

  • Airlines;

  • Hotels;

  • Payment providers;

  • Visa-related websites;

  • Government websites;

  • Tour operators;

  • Social-media platforms; and

  • Other travel-service providers.

Third-party websites operate under their own terms and privacy policies.

Once you leave the Travel Tracker website, the privacy practices of the relevant third party will apply.

Travel Tracker is not responsible for the privacy practices, security or content of third-party websites.

26. SOCIAL MEDIA AND OTHER COMMUNICATION CHANNELS

Customers may contact Travel Tracker through social-media platforms, messaging applications, email, telephone or other communication channels.

Information provided through such platforms may be processed by both Travel Tracker and the relevant platform provider.

Customers should avoid posting or sending sensitive personal information through public comments or other publicly accessible channels.

Passport copies, NID copies, bank statements and other sensitive documents should be submitted only through the document-submission channels designated by Travel Tracker.

27. FRAUD PREVENTION AND TRANSACTION SECURITY

Travel Tracker may process personal and transaction information to detect, prevent and investigate:

  • Fraudulent transactions;

  • Unauthorized bookings;

  • Payment abuse;

  • Identity misuse;

  • Cybersecurity incidents;

  • Suspicious activity; and

  • Other unlawful or unauthorized activity.

Payment providers such as SSLCOMMERZ may independently apply transaction monitoring, validation and risk-management procedures as part of their payment services.

Travel Tracker may delay, decline or investigate a transaction where there are reasonable security or fraud concerns, subject to applicable law.

28. MARKETING CONSENT IS SEPARATE FROM SERVICE PROCESSING

Where Travel Tracker collects personal data for the purpose of providing a requested service, that processing is separate from promotional marketing.

Where appropriate, customers may be given a separate option to consent to receiving:

  • Promotional offers;

  • Tour-package updates;

  • Visa promotions;

  • Travel news;

  • Special discounts; and

  • Other marketing communications.

Declining promotional communications will not prevent a customer from using Travel Tracker's services where the requested service can otherwise be provided.

29. CHANGES TO THIS PRIVACY POLICY

Travel Tracker may update this Privacy Policy from time to time to reflect:

  • Changes to our services;

  • Changes to our data-processing practices;

  • Changes in technology;

  • Changes in applicable laws;

  • Regulatory requirements; or

  • Changes to third-party services used by Travel Tracker.

The latest version will be published on this page with a revised Last Updated date.

Where required by applicable law, Travel Tracker will provide additional notice or obtain the required consent before implementing material changes to how personal data is processed.

30. APPLICABLE LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of Bangladesh.

Depending on the circumstances, applicable laws may include:

  • Personal Data Protection Act, 2026;

  • Cyber Security Ordinance, 2025;

  • Information and Communication Technology Act, 2006, where applicable;

  • Applicable consumer-protection laws;

  • Applicable financial and payment regulations;

  • Applicable tax and accounting requirements;

  • Applicable travel and immigration requirements; and

  • Other applicable laws, rules and regulations of Bangladesh.

Nothing in this Privacy Policy is intended to exclude or restrict any mandatory right or protection available to an individual under applicable Bangladeshi law.

31. CONTACT US

If you have questions regarding this Privacy Policy, wish to exercise a personal-data right, or have concerns regarding the processing of your personal data, please contact us.

Travel Tracker

Malek Tower (9th Floor)
31 Tejkuni Para, Farmgate
Dhaka-1215, Bangladesh

Email: info@traveltrackerbd.com

Phone: +880 1511-449413

Privacy/Data Requests:
Please use the subject line “Personal Data Request”.

Website: traveltrackerbd.com

Travel Tracker will handle privacy-related requests in accordance with applicable Bangladeshi law and applicable regulatory requirements.